Warranty & Returns Policy

Last updated: 4 September 2026

At Wachtly, we stand behind the quality of every product we sell. Please read this policy carefully before making a purchase — it explains exactly how our warranty works and what to expect if something goes wrong with your order.

1. No Refunds

All sales are final. Wachtly does not offer refunds for any reason, including buyer's remorse, change of mind, or general dissatisfaction unrelated to a manufacturing defect. Please review your order carefully before completing your purchase.

2. 1-Year Limited Warranty

Every Wachtly smart watch is covered by a 1-year limited warranty from the date of delivery, covering manufacturing defects and malfunctions that occur under normal use. This includes issues such as:

Screen or display malfunctions not caused by physical damage
Battery failure to hold a charge under normal use
Button, sensor, or connectivity failure due to a manufacturing defect

The warranty does not cover:

Physical damage (cracked screen, water damage beyond the stated IP68 rating, drops, impacts)
Normal wear and tear (scratches, strap discoloration)
Damage caused by misuse, unauthorized repairs, or third-party modifications
Loss or theft of the product

3. How to Request a Warranty Claim

If your product develops a covered defect within the 1-year warranty period, please follow these steps:

Contact us at paradishyo@hotmail.com within the warranty period, including your order number and a description of the issue.
Our team will review your claim and may request photos or videos of the defect to verify eligibility.
If approved, we will provide instructions for the next steps, which may include a replacement unit or repair, at our discretion.

We aim to respond to all warranty claims within 2 business days of receiving your request.

4. Return Shipping (Warranty Claims Only)

If a return shipment is required to process your warranty claim, shipping instructions and any associated costs (if applicable) will be communicated to you directly by our support team at the time your claim is approved.

5. Resolution Timeline

Once a warranty claim is approved and any required return shipment is received (if applicable), we aim to ship your replacement or repaired unit within 5-10 business days.

6. Order Cancellations

Orders may be canceled only if they have not yet been processed or shipped. Please contact us as soon as possible at paradishyo@hotmail.com if you need to cancel an order. Once an order has shipped, it can no longer be canceled.

7. Your Rights Under Applicable Law

Nothing in this policy limits any warranty rights or remedies you may be entitled to under applicable consumer protection laws in your province, state, or country, including the Quebec Consumer Protection Act and other applicable Canadian federal or provincial legislation, which may provide additional protections beyond what is stated here.